Privacy Policy

Last Updated: December 2025

Miraki Labs ("Company", "We", "Us", "Our") is committed to protecting the privacy of our website visitors, clients, users, partners, and all individuals ("You", "Your").

About This Policy

This Privacy Policy explains how we collect, use, store, process, and protect your personal data and industrial/operational data when you use our website (mirakilabs.com) or any of our industrial AI, automation hardware, dashboards, or software platforms ("Services").

By accessing our website or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you use our website or contact us:

  • Name
  • Email address
  • Phone number
  • Company name & designation
  • Business-related communication
  • Inquiry or support messages
  • IP address & device details
  • Location (approximate)

We do not collect sensitive personal data unless explicitly required and permitted by law.

1.2 Industrial / Operational Data (For Clients)

When using our Industrial AI or Automation solutions, we may collect:

  • Machine parameters
  • PLC/SCADA data
  • Production, process & operational data
  • Energy consumption data
  • Maintenance logs
  • Sensor data (temperature, vibration, gas, load, etc.)
  • AI model inputs/outputs
  • Dashboard usage logs

This data is used strictly for providing, improving, and supporting our solutions.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type
  • Operating system
  • Clickstream data
  • Session behavior (pages visited, time spent)
  • Cookies & tracking pixels

This helps improve website performance and user experience.

2. How We Use Your Information

2.1 To Provide and Enhance Services

  • Deploying AI models, automation systems, hardware integration
  • Improving performance, prediction accuracy & analytics
  • System optimization and troubleshooting
  • Customizing dashboards and software features

2.2 Communication

  • Responding to inquiries, demo requests, and support tickets
  • Sending proposals, quotes, contract-related communication
  • Sharing updates regarding services or maintenance

2.3 Analytics & Research

  • Improving website performance
  • Enhancing AI models and industrial algorithms
  • Conducting R&D for better industrial outcomes

2.4 Marketing (With Consent)

  • Email newsletters
  • Updates about new products or features
  • Case studies, whitepapers & industrial insights

We will never sell your data to third parties.

3. How We Store & Protect Your Data

We implement strong security measures to protect your information, including:

  • Encrypted data transmission (SSL/HTTPS)
  • Secure storage systems with restricted access
  • Role-based access control (RBAC) for internal teams
  • Network-level security for deployed hardware and cloud platforms
  • Regular security audits
  • Backup and disaster recovery mechanisms

However, no system can guarantee 100% security. We work continuously to minimize risks.

4. Data Sharing & Disclosure

4.1 With Your Consent

For collaborative projects, system integrations, or analytics sharing.

4.2 With Service Providers

Trusted third parties who help us with:

  • Cloud hosting
  • AI compute resources
  • Analytics tools
  • Email communication
  • Hardware logistics

All partners are bound by confidentiality agreements.

4.3 Compliance with Law

We may disclose information if required by:

  • Government authorities
  • Court orders
  • Legal obligations

4.4 Internal R&D (Anonymized Data)

We may anonymize client data to improve model accuracy and performance.

No personally identifiable information or sensitive operational data is ever shared publicly.

5. Cookies & Tracking

Miraki Labs uses cookies to:

  • Improve browsing experience
  • Analyze website traffic
  • Tailor content to user preferences

You may disable cookies in your browser settings, but some website features may not function properly.

6. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Fulfill legal obligations
  • Maintain business records
  • Improve product performance

Once data is no longer required, we securely delete or anonymize it.

7. Data Rights (Based on Applicable Law)

Depending on your location, you may have rights such as:

  • Right to access your data
  • Right to correct inaccuracies
  • Right to request deletion
  • Right to withdraw consent
  • Right to data portability
  • Right to restrict processing

To exercise these rights, email us at info@mirakilabs.com.

8. Children's Privacy

Our services are intended for businesses and professionals.

We do not knowingly collect personal information from individuals under 18 years of age.

9. International Data Transfers

For clients outside India, your data may be processed in regions where our servers or partners operate.

We ensure compliance with applicable international data protection standards.

10. Updates to This Privacy Policy

Miraki Labs may update this Privacy Policy from time to time.

Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services means you accept the updated policy.

11. Contact Information

For queries, requests, or concerns regarding this Privacy Policy:

Miraki Labs

sales@miraki.in

mirakilabs.com